Refund policy

Return Policy

We want you to be completely satisfied with your purchase of our authentic Moroccan handmade products. If you are not satisfied, we offer a straightforward return and refund process.

Business Name: AtlasHandCraft
Full Business Name: AtlasHandCraft - Traditional Moroccan Handmade Products

Return Eligibility

To be eligible for a return, your item must be:

Return Timeframe

Items must be returned within 14 days of their original shipment date

Return Conditions

Items must be returned in the same condition as received:

Unused and in original packaging
With all tags and labels attached
In same as new condition
With original receipt or proof of purchase

Refund Process

To initiate a return:

Contact us at contact@atlashandcraft.com within 14 days of delivery
Provide your order number and reason for return
We will provide you with return instructions
Once we receive and inspect the item, we will process your refund

Refund Method

Refunds will be charged back to the original form of payment used for purchase. Processing time may vary depending on your payment method.

Return Shipping

Customers are responsible for return shipping charges. Original shipping and handling fees are non-refundable.

Non-Refundable Items

The following items are not eligible for return:

Items damaged by the customer
Items returned after 14 days

Sale Items

All sale items are final purchases and cannot be returned or refunded.

Warranty Information

Please note that our warranty does not cover normal wear and tear, natural variations, or the natural aging process of leather products.

The warranty does not cover:

Normal wear and tear from regular use
Natural variations and aging of leather (including natural marks, patina development, and natural softening of the leather)
Damage resulting from misuse or mistreatment of the item

Our products are crafted from full-grain leather, which is the top layer of the animal's hide. This premium leather type retains the unique texture and natural characteristics from the animal's life, as it has not been sanded or shaved. Full-grain leather is the most durable type available and develops a beautiful patina over time.

Each product may vary slightly due to the natural scratches, marks, and characteristics that the animal had during its life. These natural imperfections are what make every bag unique and authentic, ensuring that no two products are exactly alike.